I installed a big red button that does absolutely nothing in a client’s server room years ago. It has a wire going into the wall that’s tied off to a nail and another wire that’s grounded to their server rack. I told them to hit the button in the server room and restart whichever computer is having the issue before calling for support. Their support calls dropped pretty significantly.
When people left the company I let them in on the joke. When I left the consulting company I let management in on the joke. I found out several months ago that it’s still there and most people are still hitting it and rebooting their computers before they call for support. That fake button saved them a crazy amount of money in MSP support calls.
I installed a big red button that does absolutely nothing in a client’s server room years ago. It has a wire going into the wall that’s tied off to a nail and another wire that’s grounded to their server rack. I told them to hit the button in the server room and restart whichever computer is having the issue before calling for support. Their support calls dropped pretty significantly.
When people left the company I let them in on the joke. When I left the consulting company I let management in on the joke. I found out several months ago that it’s still there and most people are still hitting it and rebooting their computers before they call for support. That fake button saved them a crazy amount of money in MSP support calls.