I work for a neurologist practice, and the amount I have to argue with insurance (and inevitably have to get the neurologist on the phone to directly request something for many) is insane. A good chunk of my job isn’t providing care, but arguing with insurance that the care is necessary. These companies are actively delaying patient care, and try to blame the physician whenever possible.
Wildly infuriating, especially when the denials are worded along the lines of “we reviewed this, and don’t consider it medically necessary”. Motherfucker, a doctor said it was necessary and listed the clinical reasons why this test or procedure would be beneficial. Nothing has radicalized me for universal healthcare more than working in healthcare.
Maybe this is me being unaware of my own divergence, but that sounds pretty normal. We’re attached to pattern as humans, and driving is one of those things you do subconsciously (or at least it’s on the back burner in terms of direct focus) after a while. Makes sense you would conflate two super similar routes when you are essentially operating off muscle memory