Both auto-forwarding and auto-reply are paid features, which makes cancelling & switching much more difficult. Gmail is a breeze comparatively. I highly recommend against using their addresses (e.g. protonmail.com, proton.me, pm.me)
Email forwarding is available for everyone with a paid Proton Mail plan.
(source)
No, Proton email addresses do not. I have ProtonMail addresses using my domain. If tomorrow I point to another email provider, Proton can do nothing about it.
Being paid feature vs free is not vendor lock-in.
You are spreading misinformation, either by misrepresenting the situation or by not understanding what “vendor” (an arguable term since apparently you are focusing on the free version) is lock-in means.
Those are your addresses then not Proton’s. Hence why switching is easy and is irrelevant to my complaint which is specific to the domains listed
Wikipedia says…
If I want to switch away I have to pay every month in perpetuity to deliver emails to my new provider. In other words, I’ll always have to be a customer
Because you wouldn’t be actually switching so that’s not lock-in, that’s just you expecting free stuff forever.
Anyway, I understand your point. I also want free stuff and I also want all my free stuff to be exactly what I need. My criticism is more than you selecting a provider, not paying for it, know what the problem is then complain it’s not what you need despite knowing it in advance. What also was problematic for me is that your title is not correct.
Finally, maybe you are technically right (which I do not believe) but you can see from the total number of downvotes to your post and the upvotes on my comments that, at least in this community, your interpretation is being quite criticized.
To end on a pragmatic note : please PLEASE do get funding (it does not have to be your own money) for Proton to provide forwarding for free for all email addresses. I’m sure nobody on this community would complain about that, I surely won’t!
PS: if you are into lock-in and tech, consider reading “Information Rules: A Strategic Guide to the Network Economy” by Carl Shapiro and Hal R. Varian - ISBN 087584863X - Harvard Business Press 1998 and if it’s a bit too much here are my notes on it https://fabien.benetou.fr/ReadingNotes/InformationRules written 15 years ago.
I was a paying customer. I was not aware of this functionality being paid. If I had been aware, I wouldn’t have used Proton addresses. Now I’m facing the consequences after switching. Others have commented being in the same position,
If you think I care, you’re wrong. The point of this post is to remind and inform, not argue over technical definitions. If it helps one person then it’s served its purpose
I think OP is overblowing things, and is especially misguided in recommending gmail, but at the same time, they do have a valid point and I think you’re somewhat misrepresenting what they said.
For one, they specifically said that the proton domain email addresses are problematic (
protonmail.com,pm.me), and weren’t talking about custom domains that sit in front of Proton mail.For two, their point is valid. Auto-forwarding being paid, does create vendor lock-in and make it hard to switch away from Protonmail if you use the OOTB addresses. It’s something worth considering.
As you said, the recommendation should be to use a custom domain that sits in front of Protonmail rather than switching to Gmail, but paid auto-forwarding is a valid criticism.
I don’t think the OP is saying to switch to gmail. They’re saying if you think switching from gmail is hard, just wait until you have to pay to forward all of your email if you need to move away from Proton mail if they end up being as bad as Google. They’re saying use something else that’s neither gmail nor proton mail.
I actually did switch from GMail so… I feel like I’m a relatively good place to talk about precisely this problem.
It also was very easy because I used my own domain back then. I switched from GMail to Proton and nobody noticed. I didn’t have to change 1 single account or warn 1 single person.
OP is not talking about switch email providers in general but rather a very specific case which is indeed problematic but is not IMHO related to lock-in.
Not lock-in in the traditional sense where you’re locked to a particular technology, but effectively lock-in by making a commonly used feature for migration not available for free. This wasn’t discussing uncommon cases like having your own domain in front of a free email service since that’s not then fully free.
The most common use of free email services is to use the service’s domain and if you need to switch, then needing to change your email at tons of different places. I am still stuck on gmail for a couple of accounts because changing the email with those services means creating an entirely new account and thus losing all history, etc. Example is the Shop app. Without forwarding I’d end up having to keep the gmail app on my phone to get notification of new emails which is problematic since those apps come with additional tracking services which is the whole reason for migrating from gmail.
The details might be technically correct but then the title is rage bait.
their point is not the custom domain usage, who cares about that, for that you need a domain to begin with and its not that common to have a personal one. but that you can’t set up automatic forwarding without continuously paying. that makes switching considerably harder for the everyday people.
Then they should change their title to say free email addresses only.
A while ago i bought a custom domain from namecheap but i don’t seem to feel safe using it for banking, would you recommend using it for my bank instead of a protonmail email alias?
Because I reply, maybe I’m missing something, do you often communicate via email to your bank?
I know I do not. Pretty much never ever. That being said if I were to have to, rather than via their website or phone call, I can update that data on my bank account. I’m sure I must go through few (security) hoops to do it but I doubt it takes me more than 5min. In such case… I would put whatever email and I need to switch because I don’t want to pay for that domain anymore then I would just update my contact information there.
TL;DR: I also use my own domain name for banking but in my case I’d argue it doesn’t matter much.
I have selfhosted my mail on my own domain, on a server in my closet, for about 4 years. In that time I never switched over realy important things, like government etc, out of fear of missing an email and not knowing. That was the only reason not to switch for me. I’ve had to move a few times in a short peroid and my career started taking more of my time, so I have less time to manage the server, thus I started looking around. Now I settled on proton, I don’t use any of their domains, only my own, and I’ve switched literally everything over, except for the recovery mail for my domain registrar login. Since proton hosts professionally, I trust them not to drop mails without telling me, and I don’t realy see a reason not to switch over. If I ever want to move provider, or start selfhosting again, I’ll setup the new provider, update the dns for my domain and done.
If you have some specific questions about my setup or choices, let me know, although I’m probably not able to reply in the next 12ish hours.